Own or Manage a Restaurant? Don’t Make the Mist...

2020 was a challenging year for the restaurant industry, which experienced a debilita....

How to Respond to a 1-Star Rating or Review

One of them strikes every business eventually: the dreaded 1-star review. In fact, 1-....

If you operate a business, bad reviews are inevitable — even if they’re completel....

By the end of 2009, approximately 8.8 million reviews had been posted to Yelp — a c....

From gaining new skills to setting new goals, most of us kick off our new year by mak....

Responding to online reviews is an effective, yet often overlooked, strategy to impro....

If you’ve recently visited the Shout About Us blog, you might remember seeing our h....

In our recent article on why responding to online reviews matters, we explained how r....

Many agencies and brands tend to focus on customer acquisition, stressing the importa....