How Should Your Business Respond to Fake (or Ac...

From spammers to competitors to your former employees or customers, there are numerou....

How (and Why) to Respond to Reviews in the Educ...

As an educator or academic service provider, you play a direct role in shaping the mi....

Congratulations on receiving a 5-star rating or review of your business. That’s a g....

2020 was a challenging year for the restaurant industry, which experienced a debilita....

One of them strikes every business eventually: the dreaded 1-star review. In fact, 1-....

If you operate a business, bad reviews are inevitable — even if they’re completel....

By the end of 2009, approximately 8.8 million reviews had been posted to Yelp — a c....

From gaining new skills to setting new goals, most of us kick off our new year by mak....

Responding to online reviews is an effective, yet often overlooked, strategy to impro....