How to Respond to a 5-Star Rating or Review

Congratulations on receiving a 5-star rating or review of your business. That’s a great indic....

Own or Manage a Restaurant? Don’t Make the Mistake of Ignoring Your Reviews

2020 was a challenging year for the restaurant industry, which experienced a debilitating finan....

One of them strikes every business eventually: the dreaded 1-star review. In fact, 1-star ratin....

If you operate a business, bad reviews are inevitable — even if they’re completely unwarran....

By the end of 2009, approximately 8.8 million reviews had been posted to Yelp — a company whi....

From gaining new skills to setting new goals, most of us kick off our new year by making resolu....

Responding to online reviews is an effective, yet often overlooked, strategy to improve SEO and....

If you’ve recently visited the Shout About Us blog, you might remember seeing our how-to guid....

In our recent article on why responding to online reviews matters, we explained how replying to....