How Should Your Business Respond to Fake (or Accidental) Reviews?

From spammers to competitors to your former employees or customers, there are numerous sources ....

How (and Why) to Respond to Reviews in the Education Industry: 14 Tips for Tutoring Services and Test Prep Companies

As an educator or academic service provider, you play a direct role in shaping the minds, caree....

Congratulations on receiving a 5-star rating or review of your business. That’s a great indic....

2020 was a challenging year for the restaurant industry, which experienced a debilitating finan....

One of them strikes every business eventually: the dreaded 1-star review. In fact, 1-star ratin....

If you operate a business, bad reviews are inevitable — even if they’re completely unwarran....

By the end of 2009, approximately 8.8 million reviews had been posted to Yelp — a company whi....

From gaining new skills to setting new goals, most of us kick off our new year by making resolu....

Responding to online reviews is an effective, yet often overlooked, strategy to improve SEO and....