Don’t have the time to respond to your clients’ reviews?

With our personalized review response service, Response Scribe, your agency will receive your very own US-based, professionally-trained responder that will reply to all of your clients’ reviews within 24 hours.

Happy Agencies Using Response Scribe

How can Response Scribe help your clients?

More Revenue

Businesses that reply to their reviews earn 33% more revenue than average.

Better SEO Ranking

97% of review readers check a business’s responses before making a purchase.

Client Retention

Responding to reviews has been proven to increase retention rate by 124%.

Your Dedicated Responder

Your clients deserve people-powered responses

Upon activation, you will be assigned your own professionally-trained, US-based responder with prior experience responding in your client’s industry. After studying their brand’s unique voice, your responder will begin crafting personalized responses to each and every review.

Fast, Custom Responses

Personalized responses delivered within 24 hours

When your customers leave a review, they want a response that makes them feel heard and they want it quickly. Stand apart from the competition with personalized replies that are guaranteed within 24 hours. Each keyword-rich response addresses the customer’s unique concerns and works towards a resolution.

We Respond to 75+ Review Sites Including:

Response Escalation

Worried about someone responding on your behalf?

With our response escalation features you have the ability to be as involved in the process as you’d like. Your responder can forward you their responses to sensitive reviews and you have the ability to edit, request a revision, or post it live as is directly from your email or mobile device. Our proven process ensures that sensitive reviews are dealt with quickly and professionally.

Reports & Insights

Let your clients view data the way they want

Each review provides your clients with free feedback and an opportunity to improve, but sifting through reviews and responses can be a time consuming process. Instead, keep tabs on their progress with automated daily, weekly, or monthly reports. You customize which reports you’d like to receive and we will deliver them straight to your inbox at your preferred time.

Additional Features

Review Removal

Our team identifies and removes reviews that are false, misleading, or harmful.

Google Q&A

Your dedicated responder can manage and respond to Google Q&A.

Other Platforms

Already have a review platform? We can integrate into your existing process.

Frequently Asked Questions

Where is my responder from, and are all of their responses actually customized?

All of our responders are US-based and have been thoroughly trained on how to respond to reviews in your specific industry. Each and every review is personalized and addresses the reviewer’s unique concerns while working towards a resolution. No bots, no templates.

Does Shout About Us really respond to all of my reviews within 24 hours, 365 days per year?

Yes, the Shout About Us team responds to each and every review within our 24-hour guaranteed turnaround. That includes weekends and holidays.

How can I trust someone that doesn’t work at my business to respond to reviews on my behalf?

The Shout About Us team does not take the responsibility of representing your brand lightly and we have developed processes to ensure your responder has a deep understanding of your brand and industry. Upon activation, your dedicated responder will study your business, industry, past responses, and competitor responses. Each responder goes through an extensive training process and is closely monitored to ensure that they treat each and every response with the care that it deserves. Shout About Us has been trusted to respond to 500k+ reviews for major brands such as Jersey Mikes, Wynhdam Hotels, Chick-fil-A, and more.

What if I would still like to be more involved in the process of responding to reviews?

We understand that handing your responses over to someone new can be a stressful process at first. That’s why Shout About Us has built in a variety of tools to keep you as involved in the process as you’d like every step of the way. You have the ability to decide which types of responses are forwarded to you and your team and you’re able to edit, request a revision, or post it live directly from your email or mobile device. If you have specific feedback or guidance for your responder, we give you the ability to add custom responder notes, so that each response sounds like your own. With all of these options, you can stay involved in the process without having to do the heavy lifting.

What if I already have a review management system, but want a review response service? Can it be offered as a stand-alone service?

Absolutely. Our responders have extensive experience responding within a variety of review management platforms and can easily integrate into your current process. That way, you can quickly start experiencing the benefits of personalized review responses without going through the headache of switching platforms entirely.

Start growing your agency today