NiceJob Review: Is it the Best Review Management Software for You?

Whether your business is large or small, an effective review management strategy can have numerous benefits for your brand. These benefits include:

• Ranking higher in local search results

• Boosting customer loyalty and retention
• Attracting new customers to your website, app, or physical store
• Building consumer trust in your product or service
• Establishing your business as a credible industry leader

Review management software helps your business reap these benefits by streamlining your process for requesting, responding to, and sharing customer feedback. However, since review management platforms can vary so widely in terms of their features and cost, it's important to choose one that's compatible with your brand's unique needs.

In this guide, we'll explore one of the most popular review management platforms in 2024 — NiceJob — including use cases, ease of setup, integrations, pricing, customer support, and other key points for business owners. We'll also review some potential NiceJob alternatives, which you can check out more examples of in our 2024 guide to review management software.

What is NiceJob?

NiceJob describes itself as an "all-in-one reputation marketing software for busy and budget-conscious business owners." The platform is cloud-based, offers both mobile and desktop versions, and is compatible with iOS and Android. 

NiceJob has multiple use cases. Depending on which plan they select, businesses can use the platform to: 

• Track and monitor reviews
• Send automated requests for customer reviews and ratings   
• Automate sharing positive reviews to social media like Facebook and Instagram
• Analyze review sentiment and gain insights into customers’ experiences 
• Build and manage websites  
• Reward customer loyalty or welcome new customers with thank-you gifts 

Key features of NiceJob

Some of NiceJob's key features, tools, and functionalities include:

• Automated referral invites
• Automated review generation campaigns with smart reminders
• Business reports and insights, such as breakdowns of engagement and conversion rates
• Integrations with Jobber, Quickbooks, Housecall Pro, and other apps
• Positive and negative review sentiment analysis
• Social proof widgets to easily share your best customer reviews
• Website building and management tools

Take a deeper dive into important features to look for when choosing review management software. 

What business types does NiceJob serve?

Designed to support businesses with anywhere from less than 1,000 to over 10,000 customers, NiceJob chiefly serves the following industries:

• Health and wellness
• Home services
• Hospitality
• Professional services
• Franchises and multi-location businesses

Getting started with NiceJob

Whether you're setting up review management software for the first time, or switching over to a different system from the one you currently use, the process to get up and running should be speedy, smooth, and stress-free.

Let's look at the ease and speed of NiceJob's setup process, including the platform's ability to integrate with other software.

Setup process

NiceJob has earned recognition for its ease of setup and implementation — touting, for instance, its ranking as "the easiest to implement [online reputation marketing platform] for small businesses" in a 2024 G2 report. 

Additionally, the platform scores a 4.6 out of 5 for "integration and deployment" on Gartner Peer Insights, based on a total of 29 ratings.

NiceJob is cloud-based and only takes a few minutes to begin setting up. To create an account, you'll be prompted to enter your phone number or sign up using Google, Xero, or your email address.

For assistance with onboarding, NiceJob's customer support team can be reached via phone, email, or the instant chat feature. Plus, the platform's self-serve help center features numerous articles that go into detail explaining topics like:

• How to connect your Google Business Profile 
• How to connect various review sites to your NiceJob account
• How to start sending review invites to your customers and sharing positive reviews on social media 

Integration with existing systems 

Integrations are important because they enable apps, software systems, and other digital tools to communicate with each other and work together seamlessly — for example, syncing contact lists.

When you're searching for a review management platform, it's important to choose a system that integrates with your tech stack and connects to the tools you already use. 

NiceJob integrates with more than 1,000 popular business apps, including Zapier, Zendesk, QuickBooks, Intercom, HubSpot, and others. Integrations may be individually purchased through the platform's App Marketplace. 

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Evaluating user experience 

Earlier in this guide, we explored whether users were satisfied with NiceJob's overall ease of setup and implementation. Now let's look at some other angles of the user experience, like whether the platform is easy to navigate and what sort of customer support it offers. 

Ease of use 

NiceJob generally scores impressive marks when it comes to ease of use and overall customer satisfaction. For example, the platform is rated 4.9 stars for ease of use on the website Software Advice, based on a total of 193 customer ratings. 

Several reviewers on Gartner Peer Insights, for example, mention the platform's ease of use in their comments. 

Customer support 

NiceJob generally scores positive marks for customer support, earning anywhere from 4.4 stars (Gartner Peer Insights) to 4.9 stars (Capterra, Software Advice) in this specific area. 

NiceJob provides multiple customer support options, including self-serve help resources. Depending on how you prefer to resolve your issue, you can either:

• Email customer support directly
• Speak to a live representative over the phone
• Use the chat function on NiceJob's website or mobile app
• Troubleshoot the issue yourself using NiceJob's online help center, where you can use the search tool or browse articles by category

While reviews of the platform are generally positive, some customers have expressed dissatisfaction. On Trustpilot, the platform has an overall rating of 3.6 out of 5 stars, based on 18 total ratings. 

Understanding pricing and value

Whether your business is a large enterprise or a small family-run operation, you need a platform that will deliver the highest possible return on your investment. 

Here's a breakdown of how much NiceJob costs, what each plan includes, and how the platform's pricing stacks up against some alternatives. 

Pricing structure

As of October 2024, NiceJob offers two types of pricing plans: 

1. Grow
2. Grow + Sites 

Grow

The Grow plan is NiceJob's most basic offering and includes a free 14-day trial period. It enables your business to automate review campaigns (like sending email review invites), social sharing (like posting great reviews to your Facebook page), and even reminders about customer appointments. The Grow plan also allows you to automatically track new reviews and ratings of your business. 

Grow + Sites 

The Grow + Sites plan is an upgraded option that offers a more advanced and comprehensive list of features compared to the Grow plan. 

According to NiceJob's website, the Grow + Sites plan includes everything featured in the Grow plan, but also provides you with a custom-built website, along with extras like "expert guidance from a personal website coach," "industry-specific content," and customized forms designed to help you get more leads.

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Pricing for both plans depends on how many customers your business serves, with monthly prices listed as follows:

• Up to 2,500 customerssome text
  • Grow — $75
  • Grow + Sites — $174
• 2,500 to 5,000 customerssome text
  • Grow — $95
  • Grow + Sites — $194
• 5,000 to 10,000 customerssome text
  • Grow — $145
  • Grow + Sites — $244
• More than 10,000 customerssome text
  • Grow — $290
  • Grow + Sites — $389

There's also a flat one-time setup fee of $199 for the Grow + Sites plan. 

Comparing cost to competitors

How affordable is NiceJob compared to some of its competitors?

Let's look at a few examples.

• Birdeye — Custom pricing based on your business' needs
• Brand24 — Starts at $119 per month (Individual plan)
• Podium — Starts at $399 per month (Core plan)
• Shout About Us — Custom pricing based on your business' needs
• Yotpo — Starts at $79 per month (Starter plan) 

Since pricing is subject to change, it's always best to verify costs directly with the provider. 

Why should you try Shout About Us? 

Shout About Us is an easy-to-use review management platform that provides your business with a suite of AI-powered tools for tracking, collecting, removing, sharing, and responding to reviews.

Depending on your organization’s goals, budget, and industry, there are a few reasons why a NiceJob alternative like Shout About Us might be more compatible with your needs: 

• Affordable custom pricing. Shout About Us offers flexible, budget-friendly pricing based on the features you need and none of the extras you don’t.
• Flexible features and plans. NiceJob offers two plans to choose from, while Shout About Us offers three: ReviewNavigator, ReviewNavigator Plus, and ResponseScribe. Compare plan features to find the right plan for your needs.
• Personalized onboarding. It only takes minutes to sign up and get started using Shout About Us. You'll receive personalized, one-on-one onboarding support throughout the implementation process, ensuring your rollout is smooth and stress-free.
• Support for your industry. Industries we work with include home services, food and beverage, automotive, healthcare, real estate, professional services, and more.
• Review removal options. NiceJob enables your business to collect reviews, but doesn't currently offer a review removal service. Shout About Us automates review flagging and keeps your business notified about status updates to your removal request.
• Multiple review response functions. Shout About Us is unique among review management services, because it provides you with three different options for responding to customer feedback:some text
  • Respond manually to your own reviews
  • Automate responses using our AI tools and content templates
  • Have a member of our experienced writing team create authentic, brand-aligned responses on your brand’s behalf

Comparison table

Grow your business fast with AI-powered review management

Get more reviews, respond to customer feedback with confidence, showcase your wins on social media, and attract new shoppers to your business — all from a single platform powered by the latest AI. Contact us today to discuss your review management needs and set up a personalized demo for your team. 

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